FAQs

General questions:

1. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from Order Tracking page on the website.

2. Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

3. Where do you ship?

We currently only ship in the United-States.

For shipping outside of these countries, please reach out to our support through our helpdesk.

4. How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below:

United-States: 7-30 days

Payment:

1. What payment methods do you accept?

You can purchase on our website using a credit card or Paypal.

You can chose these payment methods at checkout.

2. Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD.

If your credit card use another currency, then you will be charged in USD depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Shipping:

1. Are shipping free?

We offer free standard shipping on all orders .

2. Where do you ship?

We currently ship in the United-States and China.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below:

United-States: 7-30 days

3. How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from Order Tracking page on the website.

4. Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

Returns:

1. Do you accept returns?

We do accept returns in respect to the following conditions:

The item must have been sold on our online store. The item shouldn't have been used in any way.
The return request is made within 30 days of delivery. You should send the item back to us before the 30 days limitaion.
The majority of returns are refunded via store credit in the form of a DRESSWAN gift card.
Returns are processed within 7 business days after your item(s) are delivered to us.

To ask for a return, please contact our support using our helpdesk.

2. Can I exchange an item?

We only accept return, about return refer to above.

3. How long does it take to process a return?

Returns are confirmed within 7 business days of receiving the package at our warehouse.

Once your return is accepted, the store credit will be issued within 7 days of our services accepting your return.

1. Do you have physical stores?

We currently don't have any physical stores under our brand name.

2. Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return request resulting from a defective item granted they respect the following conditions:

The item must have been sold on our online store.
The item shouldn't have been used in any way.
The return request is made within 30 days of delivery.
The return is made within 7 days of the return request。

If you have a return request resulting from a defective item please reach out to our support for more information on how to proceed.